Terms and Conditions

Vino and Friends – A service of Origin Commerce Limited

Welcome to Vino and Friends

Thank you for choosing us. We’re delighted you’re interested in our products. Our goal is to provide not only premium wine gadgets but also a shopping experience you can trust.
Our German-speaking customer service is available on weekdays and typically responds within 24 hours via email at info@vinoandfriends.co.uk.

Though our company is based in Hong Kong, a global business hub, we prioritise reliable processes, transparent communication, and top-tier quality. Our location enables efficient operations and worldwide shipping without compromising your experience.

1. Scope

These Terms and Conditions apply to all orders placed via our online shop vinoandfriends.co.uk by consumers or businesses.

  • A Consumer is any natural person entering into a legal transaction primarily outside their trade, business, or profession.

  • A Business is any natural or legal person or partnership acting in the exercise of their commercial or self-employed activity.

2. Contractual Partner

Your contractual partner is:
Origin Commerce Limited
Unit B6, 12th Floor, Wing Wah Building,
No. 677 King's Road, Quarry Bay,
Hong Kong
Company Registration No.: 78243846
Email: info@vinoandfriends.co.uk

3. Contract Formation

  • Product listings in our shop constitute an invitation to order, not a binding offer.

  • By clicking the "Place Order" button, you submit a binding offer to purchase the selected items.

  • Order confirmation emails are automated and do not signify acceptance. The contract is formed when we confirm dispatch via shipping confirmation.

4. Pricing and Payment

  • All prices are final in EUR and exclude VAT (as we operate under Hong Kong tax law).

  • Payment methods (e.g., Shopify Payments, PayPal, Klarna) are displayed during checkout and processed securely.

5. Delivery and Shipping

  • We ship worldwide, with a focus on Germany, Austria, and Switzerland.

  • Delivery typically takes 5–14 working days. Delays will be communicated promptly.

  • Return shipping costs for cancellations are borne by the buyer unless stated otherwise.

6. Right of Cancellation

  • You may cancel your order within 14 days of receiving the goods, provided items are unused and in original condition.

  • Refunds will be issued via the original payment method after successful return.

  • See our Cancellation Policy for the cancellation form and details.

7. Warranty and Liability

  • Liability is governed by Hong Kong law.

  • We are not liable for:

    • Improper use, misuse, or unintended application of products.

    • Technical issues beyond our control or indirect damages (e.g., lost profits, data loss).

8. Data Protection

  • Personal data is handled per our Privacy Policy.

  • Data is used solely for order processing and shared with third parties only when necessary (e.g., payment processors, shipping carriers).

9. Governing Law and Jurisdiction

  • Hong Kong law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

  • Jurisdiction: Hong Kong. By purchasing, you agree disputes will be resolved there.

10. Exceptions to Cancellation Rights

The right of cancellation does not apply to:

  • Goods unsuitable for return due to hygiene reasons (e.g., used or food/drink-contaminated items).
    This includes products like wine decanters, chilling sticks, and accessories that cannot be hygienically reused after opening.

Unused items may be returned within 14 days of receipt, provided they are:
✅ Complete
✅ Undamaged
✅ In original packaging

11. Warranty Terms

  • All products come with a 24-month warranty from the purchase date under statutory provisions.

  • Covers technical defects not caused by misuse, improper handling, or damage.

  • Contact our customer service for support.

12. Dispute Resolution

The EU Commission provides an Online Dispute Resolution (ODR) Platform:
ec.europa.eu/consumers/odr
We are not obligated to participate in consumer arbitration proceedings.

Frequently Asked Questions

1. My order hasn’t arrived yet – how much longer will it take?

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Our standard delivery within the UK usually takes 5–6 working days. In rare cases, due to postal delays or public holidays, it can take 2–3 days longer. Please also check your tracking link for the latest updates.

2. Do you provide tracking for orders?

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Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

3. How much is shipping?

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Standard delivery is completely free. For insured express delivery, there is a small charge of £4.90.

4. Do you ship internationally?

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At the moment, we only ship within the United Kingdom & Irland. For international enquiries, please get in touch with our customer support team.

5. What should I do if my parcel arrives damaged?

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Please take clear photos of the parcel and the damaged item, and send them to our customer service team along with your order number. We will arrange a quick replacement or refund.

6. Can I cancel or change my order?

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You can request a change or cancellation as long as your order has not yet been dispatched. Please contact us as soon as possible.

7. What payment methods do you accept?

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We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Klarna.

8. Can I return my item?

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Yes. You can return your order within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us before sending anything back.

9. How do refunds work?

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Once we have received and inspected the returned item, we will issue a full refund within 5 working days via your original payment method.

10. What happens if I’m not home when delivery is attempted?

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The courier will either leave a calling card or attempt a second delivery. You can also use your tracking link to arrange a redelivery or collect the parcel from your local depot.