Imprint / Legal Disclosure

Welcome to Vino & Friends – we’re glad you’re here!

We appreciate your interest in our products and are committed to providing you with a safe and enjoyable shopping experience. As a modern international business, we place the highest value on customer satisfaction, transparency and trust.


Our English-speaking support team is always here for you and typically responds within 24 hours.


📧 Contact us at: info@vinoandfriends.co.uk


We are proud to operate from one of Asia’s most dynamic and forward-thinking business hubs. Our international setup has no impact on our quality standards – on the contrary: we are committed to providing excellent service, fast response times and a reliable shopping experience for our customers in the UK and across Europe.

 

Company Details


Company Name:

Origin Commerce Limited


Registered Address:

Unit B6, 12th Floor, Wing Wah Building

677 King’s Road

Quarry Bay, Hong Kong


Company Registration Number:

78243846

 

Liability for Content

The contents of our pages have been created with great care. However, we cannot guarantee the accuracy, completeness or timeliness of the information provided.


Liability for External Links

Our website may contain links to external websites. We have no influence over the content of these external sites and therefore cannot accept any liability for them.

 

Online Dispute Resolution

In accordance with Article 14(1) of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform:

https://ec.europa.eu/consumers/odr


We are not obligated or willing to participate in dispute resolution proceedings before a consumer arbitration board.

Frequently Asked Questions

1. My order hasn’t arrived yet – how much longer will it take?

 +

Our standard delivery within the UK usually takes 5–6 working days. In rare cases, due to postal delays or public holidays, it can take 2–3 days longer. Please also check your tracking link for the latest updates.

2. Do you provide tracking for orders?

 +

Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

3. How much is shipping?

 +

Standard delivery is completely free. For insured express delivery, there is a small charge of £4.90.

4. Do you ship internationally?

 +

At the moment, we only ship within the United Kingdom & Irland. For international enquiries, please get in touch with our customer support team.

5. What should I do if my parcel arrives damaged?

 +

Please take clear photos of the parcel and the damaged item, and send them to our customer service team along with your order number. We will arrange a quick replacement or refund.

6. Can I cancel or change my order?

 +

You can request a change or cancellation as long as your order has not yet been dispatched. Please contact us as soon as possible.

7. What payment methods do you accept?

 +

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Klarna.

8. Can I return my item?

 +

Yes. You can return your order within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us before sending anything back.

9. How do refunds work?

 +

Once we have received and inspected the returned item, we will issue a full refund within 5 working days via your original payment method.

10. What happens if I’m not home when delivery is attempted?

 +

The courier will either leave a calling card or attempt a second delivery. You can also use your tracking link to arrange a redelivery or collect the parcel from your local depot.