Help & Contact

Our standard delivery within the UK usually takes 5–6 working days. In rare cases, due to postal delays or public holidays, it can take 2–3 days longer. Please also check your tracking link for the latest updates.

Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

Standard delivery is completely free. For insured express delivery, there is a small charge of £4.90.

At the moment, we only ship within the United Kingdom & Irland. For international enquiries, please get in touch with our customer support team.

Please take clear photos of the parcel and the damaged item, and send them to our customer service team along with your order number. We will arrange a quick replacement or refund.

You can request a change or cancellation as long as your order has not yet been dispatched. Please contact us as soon as possible.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Klarna.

Yes. You can return your order within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us before sending anything back.

Once we have received and inspected the returned item, we will issue a full refund within 5 working days via your original payment method.

The courier will either leave a calling card or attempt a second delivery. You can also use your tracking link to arrange a redelivery or collect the parcel from your local depot.