Shipping & Returns

Shipping & Returns


Processing Time & Delivery Estimates

Your order will be processed and dispatched within 24 to 48 hours after payment is received. Estimated delivery times may vary depending on destination and shipping method:

 

  • United Kingdom: 4–7 working days

  • Rest of Europe: 5–9 working days

 


Please note that during high-demand periods or unexpected delays, delivery may take longer.


Shipping Costs

We offer free standard shipping on all orders. If express delivery is available, additional charges may apply. These will be shown at checkout.


Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email including a tracking number so you can monitor your parcel at any time.


Delivery Delays

Occasionally, deliveries may be delayed due to force majeure or logistics issues. If you haven’t received your order within the expected timeframe, please reach out to our customer service team.


Incorrect Address

Please double-check your shipping details before placing your order. If a delivery fails due to an incorrect address, the cost of reshipping will be the responsibility of the customer.


Returns & Refunds

If you’re not satisfied with your product, you have the right to return it within 14 days of receiving it. Please note: return shipping costs must be covered by the customer. A refund will be issued once the product has arrived at our warehouse and passed inspection.


To ensure a smooth return process, please contact our support team before returning any item to receive the correct return address and instructions.


Damaged or Faulty Items

If your product arrives damaged or defective, please contact us within 7 days of receipt and provide photo or video evidence. We will assess the issue and offer a suitable solution – either a replacement or a refund.


Contact

If you have any questions about your delivery, feel free to contact us at:

📧 info@vinoandfriends.de


Thank you for choosing Vino & Friends!

Frequently Asked Questions

1. My order hasn’t arrived yet – how much longer will it take?

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Our standard delivery within the UK usually takes 5–6 working days. In rare cases, due to postal delays or public holidays, it can take 2–3 days longer. Please also check your tracking link for the latest updates.

2. Do you provide tracking for orders?

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Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

3. How much is shipping?

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Standard delivery is completely free. For insured express delivery, there is a small charge of £4.90.

4. Do you ship internationally?

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At the moment, we only ship within the United Kingdom & Irland. For international enquiries, please get in touch with our customer support team.

5. What should I do if my parcel arrives damaged?

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Please take clear photos of the parcel and the damaged item, and send them to our customer service team along with your order number. We will arrange a quick replacement or refund.

6. Can I cancel or change my order?

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You can request a change or cancellation as long as your order has not yet been dispatched. Please contact us as soon as possible.

7. What payment methods do you accept?

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We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Klarna.

8. Can I return my item?

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Yes. You can return your order within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us before sending anything back.

9. How do refunds work?

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Once we have received and inspected the returned item, we will issue a full refund within 5 working days via your original payment method.

10. What happens if I’m not home when delivery is attempted?

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The courier will either leave a calling card or attempt a second delivery. You can also use your tracking link to arrange a redelivery or collect the parcel from your local depot.