About us

 

The Story of Vino & Friends

James Whitmore has always been a true wine enthusiast. For years, he ran a charming little wine shop in Bath, offering carefully selected wines from all over Europe. His store quickly became a meeting point for connoisseurs who appreciated not only his exquisite selection, but also his deep knowledge and passion for wine.


But life had other plans. Due to health reasons, James was no longer able to manage the physical demands of running a retail shop. Closing his beloved wine store was a difficult decision, but giving up his passion was never an option. So he set out on a new path – moving from the local shop to the digital world.


That’s how Vino & Friends was born – a platform created to bring together wine lovers across the UK. James’ mission was simple: to offer not only fine wines, but also smart accessories that elevate every wine experience. One of his first and most beloved innovations was the Vino & Friends Wine Chiller Stick – a practical tool that keeps your wine at the perfect drinking temperature for hours. It quickly became a bestseller, embodying James’ commitment to quality and enjoyment.


Today, Vino & Friends continues to grow. Alongside accessories like decanters, aerators and gift sets, James is expanding the collection with more stylish, functional and unique products for wine lovers. His vision is to offer everything you need to create unforgettable wine moments – from casual dinners to festive celebrations.


Vino & Friends is no longer just a shop. It’s a tribute to a lifelong passion, transformed into a brand that celebrates good wine, good company and the beauty of thoughtful details.

 

Our Mission


We believe wine is more than just a drink – it’s an experience. Our mission is to redefine the way wine is enjoyed by offering smart, beautiful tools that make every sip memorable. The Vino & Friends Wine Chiller Stick helps wine lovers enjoy their favourite bottles at the perfect temperature – without sacrificing taste or quality.

 

Quality & Innovation


We pride ourselves on offering premium-quality products designed with both innovation and elegance in mind. The Wine Chiller Stick is crafted from food-safe stainless steel and features a drip-free, hygienic PVC seal. Every detail is built to meet the highest standards – because great wine deserves great accessories.

 

Our Promise

 

  • Your wine will reach the perfect serving temperature in just minutes and stay cool for hours.

  • Our chiller stick is easy to use and simple to clean.

  • We offer a full money-back guarantee – because we believe in what we create.

 

 

Our Vision


We want to help wine lovers everywhere create unforgettable moments. Whether it’s a cosy evening at home or a lively garden party, the Vino & Friends Wine Chiller Stick is designed to make every occasion special.

 

Thank You


Thank you for being part of our journey. We’re honoured to be part of your wine experience and invite you to discover our growing collection at vinoandfriends.co.uk.

Frequently Asked Questions

1. My order hasn’t arrived yet – how much longer will it take?

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Our standard delivery within the UK usually takes 5–6 working days. In rare cases, due to postal delays or public holidays, it can take 2–3 days longer. Please also check your tracking link for the latest updates.

2. Do you provide tracking for orders?

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Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

3. How much is shipping?

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Standard delivery is completely free. For insured express delivery, there is a small charge of £4.90.

4. Do you ship internationally?

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At the moment, we only ship within the United Kingdom & Irland. For international enquiries, please get in touch with our customer support team.

5. What should I do if my parcel arrives damaged?

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Please take clear photos of the parcel and the damaged item, and send them to our customer service team along with your order number. We will arrange a quick replacement or refund.

6. Can I cancel or change my order?

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You can request a change or cancellation as long as your order has not yet been dispatched. Please contact us as soon as possible.

7. What payment methods do you accept?

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We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Klarna.

8. Can I return my item?

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Yes. You can return your order within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us before sending anything back.

9. How do refunds work?

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Once we have received and inspected the returned item, we will issue a full refund within 5 working days via your original payment method.

10. What happens if I’m not home when delivery is attempted?

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The courier will either leave a calling card or attempt a second delivery. You can also use your tracking link to arrange a redelivery or collect the parcel from your local depot.