About us

 

The Story of Vino & Friends

What has driven us from the very beginning is the search for products that genuinely enhance moments of enjoyment. Not through marketing promises, but through function, quality and design. Objects you enjoy using. Objects you enjoy giving as a gift.


This mindset led to the creation of Vino & Friends. Not an anonymous online store, but a carefully curated selection of enjoyment focused gifts for people who value detail, quality and thoughtful design.

 

Giving enjoyment, not just gifts

A great gift is remembered. Not because it is expensive, but because it feels right.

Vino & Friends stands for gift ideas in the world of enjoyment that go beyond decoration. Our products are made to be part of real moments. A glass of wine in the evening. A whisky shared with friends. A gift that does not disappear into a cupboard, but is used and appreciated.

That is exactly how we select our collection.

 

Our standard for every product

Every product at Vino & Friends must serve a clear purpose. It should enhance enjoyment, make it simpler or add a sense of style. We focus on high quality materials, precise craftsmanship and timeless design. No gimmicks. No unnecessary extras. Only products that feel good to hold and that you will enjoy using again and again.

 

For special moments in everyday life

Enjoyment does not need a special occasion. But it does deserve attention. Whether you are on your own, with a partner or hosting guests. Our products help turn small moments into something special. At home, in the garden, while travelling or when giving a gift.

Vino & Friends is for people who choose to enjoy consciously and love sharing those moments with others.

 

Our mission

Our mission is to make enjoyment simpler, better and more refined. We want to offer products that make a noticeable difference without being complicated. Enjoyment should feel effortless. Honest. Without compromise.

 

Our promise

We stand behind every product we offer. That is why we focus on quality, ease of use and honest product descriptions. Our goal is not quick sales, but long term satisfaction. Products you return to, trust and recommend.

 

Vino & Friends today

Today, Vino & Friends is a curated gift shop for wine, whisky and refined enjoyment accessories. A place for conscious enjoyment and thoughtful gift ideas. Vino & Friends is not a brand for everyone. It is for those who do not leave enjoyment to chance.

Thank you for being part of our journey. We’re honoured to be part of your wine experience and invite you to discover our growing collection at vinoandfriends.co.uk.

Frequently Asked Questions

1. My order hasn’t arrived yet – how much longer will it take?

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Our standard delivery within the UK usually takes 5–6 working days. In rare cases, due to postal delays or public holidays, it can take 2–3 days longer. Please also check your tracking link for the latest updates.

2. Do you provide tracking for orders?

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Yes. Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel.

3. How much is shipping?

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Standard delivery is completely free. For insured express delivery, there is a small charge of £4.90.

4. Do you ship internationally?

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At the moment, we only ship within the United Kingdom & Irland. For international enquiries, please get in touch with our customer support team.

5. What should I do if my parcel arrives damaged?

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Please take clear photos of the parcel and the damaged item, and send them to our customer service team along with your order number. We will arrange a quick replacement or refund.

6. Can I cancel or change my order?

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You can request a change or cancellation as long as your order has not yet been dispatched. Please contact us as soon as possible.

7. What payment methods do you accept?

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We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and Klarna.

8. Can I return my item?

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Yes. You can return your order within 14 days of receiving it, provided it is unused and in its original packaging. Please contact us before sending anything back.

9. How do refunds work?

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Once we have received and inspected the returned item, we will issue a full refund within 5 working days via your original payment method.

10. What happens if I’m not home when delivery is attempted?

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The courier will either leave a calling card or attempt a second delivery. You can also use your tracking link to arrange a redelivery or collect the parcel from your local depot.